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IntelAgent Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.4
Artificial Intelligence, Conversational Intelligence

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Description of IntelAgent

IntelAgent is a multi-award-winning citizen and customer service automation platform that leverages chatbots, voice assistants, data analytics, and machine learning to help the Public Sector deliver better, faster, cheaper access to public services across any digital channel, anytime and in any language. Your citizens and customers expect more channel choice than ever before. Reimagine your citizen services by being where they need you; web, Messenger, Whatsapp, Alexa, Google Home, Twitter, SMS, email, in-app... you name the channel and our bots will be there. Our bots do the ordinary so your teams can do the extraordinary. But sometimes, only a human will do. No problem! ‘Switch’ allows your agents to jump into a conversation whenever they’re needed. They’ll get handed the info they need to make the handover seamless, and when they’re done they can switch back to bot mode at the tap of a button. Easy!

Reviews

Global ratings 2
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Type of review

Revainrating 4 out of 5

LivePerson does great job in understanding and transcribing user voices

The best thing about this software is its ability to understand what you are saying even when there's background noise or if you're speaking too fast. It can also track your interactions with other agents so it will tell you how many times an agent has spoken to you as well as which agents have been available for you. There could be some improvement regarding the UI of the application but I do not think they've fixed all issues yet since their updates come quite often. We use this software at…

Pros
  • The agent's ability to understand the agent even when background noise is there
Cons
  • It could be a little bit bit of a bit of a bit of an improvement

Revainrating 5 out of 5

Fast, easy and affordable team productivity app

I like how it can handle multiple channels of communication (both written & verbal). It also has an amazing AI tool which helps improve engagement with customers by providing them relevant information at the right time for their needs. There are some things about this software that could use improvement but nothing too major or anything worth mentioning as such. This product works great! We have been able to reach out to our clients without having to be there physically or even get messages…

Pros
  • Very efficient way we communicate directly through chat box between colleagues.
Cons
  • Empty