Pros
- The agent's ability to understand the agent even when background noise is there
Cons
- It could be a little bit bit of a bit of a bit of an improvement
IntelAgent Review
2
·
Very good
Rating
4.4
Artificial Intelligence, Conversational Intelligence
Description of IntelAgent
IntelAgent is a multi-award-winning citizen and customer service automation platform that leverages chatbots, voice assistants, data analytics, and machine learning to help the Public Sector deliver better, faster, cheaper access to public services across any digital channel, anytime and in any language.
Your citizens and customers expect more channel choice than ever before. Reimagine your citizen services by being where they need you; web, Messenger, Whatsapp, Alexa, Google Home, Twitter, SMS, email, in-app... you name the channel and our bots will be there.
Our bots do the ordinary so your teams can do the extraordinary. But sometimes, only a human will do. No problem! ‘Switch’ allows your agents to jump into a conversation whenever they’re needed. They’ll get handed the info they need to make the handover seamless, and when they’re done they can switch back to bot mode at the tap of a button. Easy!
Pros
- Very efficient way we communicate directly through chat box between colleagues.
Cons
- Empty
