The best part is that they are easygoing people who really want what's good for us as clients! They're honest about things like page speed/loading time etc., which helps me make decisions with confidence when I'm looking at other services out there. Not much - but not anything bad either (though it would have been nice if we could use them across more than just one of my sites).
Just try 'em out first so see how well matched up y'all feel before committing too far or spending money upfront…