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SwiftCase Review

2

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Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.5
IT Management, Process Automation

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Description of SwiftCase

Swiftcase, created by Livepoint, is a highly intelligent workflow management system that focuses on streamlining the way that countless businesses operate. Through the use of custom workflows, you can automate mundane day-to-day tasks, freeing up valuable time to allow you to focus on what you do best.

Reviews

Global ratings 2
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  • 4
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Type of review

Revainrating 4 out of 5

CaseMate is so easy to use and it has great customer service.

The ease at which we were able create our first case was amazing! It's so simple for someone with no tech experience like myself but also very user friendly if your more experienced in this area as well. I think one thing i dislike about it would be how long some cases take from being submitted until they are "live". For us its not an issue because most people who request help will have their problem resolved within 24 hours or less (that said sometimes there isn't anything wrong w/the client).

Pros
  • Everything is very user friendly and easy to navigate
Cons
  • I dislike how long it takes for cases to be live after submitting them (although this is most likely just a matter of the amount of cases they get)

Revainrating 5 out of 5

SwiftCase Has Increased Our Productivity Significantly

The support team is very helpful as they guide through all aspects of using their software. They are always willing to answer any questions or concerns I may have regarding my account. It's easy for me to navigate and set up notifications so I don't miss anything important in my business! There really isn't much about this program that we dislike. If there were some features missing from it, like being able to upload documents directly into your case file, then that would be something to…

Cons
  • Some little things