The ease of use, speed to set up (and break down) our environment has been great from day one! We have had zero issues with this product or their support team in general since we started using it 2 years ago!! It's quick & easy for us as end users - no more emailing files around just because they're too big/small etc. I think that having an option like symantecs "cloud" service would be nice but not necessary at all if you already utilize other cloud services such as dropbox / google drive ectβ¦