I like that it is easy for customers who call in or are calling out of state as well! It works so much better than any other service we have tried before (including Vonage). The customer support team has been very helpful when needed too!! They do not charge extra fees if there's an issue with billing/account management etc... which some companies may try tricking people into doing by charging more money per month after their first bill cycle was over - even though they haven't used anythingβ¦