It’s easy for our staff members, they can dial in via an app or web portal when needed! I like that it has options so we don't have double calls if someone forgets about themself as well with some companies you do need two people working together sometimes but not others which makes this system even better than other solutions out there (i think).
We haven't had any issues yet though maybe just because its new still? Overall great product!! Definitely worth trying. Customer Service Team very helpful through set up process & training was quick paced enough we were able use within days after purchase! The whole experience from purchasing online then having to wait 4 weeks before receiving account info etc.. Very confusing at first however once all setup took place everything went smoothly since day 1.