If you don't have an Intel motherboard/processor that supports SGX. This is an Intel security feature. Cyberlink PowerDVD will not play 4K Blue Ray. Your graphics card must also support HDR and be an Intel graphics card. Generally if you are on an AMD platform (Ryzen in my case) there is a chance that SOLI has HDR enabled on Windows 10 as I am using my Samsung 4K HDR TV as the display. In my opinion, PowerDVD makes ridiculous claims. PowerDVD plays regular Blu-rays but not DVDFab player. I tried this. It looks like it supports 4k disc playback. But this LG drive is not supported by them. So it won't work. Here, too, normal Blu-ray playback works without any problems. VLC players (free software) can play regular Blu-ray discs. Though you need to add few files to VLC to get normal Blu-ray playback. I couldn't play 4K Blu-ray with VLC. Although he seems to support it. I'm copying some of my 4K Blu-rays to my computer right now. Full Blu-ray 4k HDR quality! The LG drive itself still gets 5 stars. Its fast disk access and its sense of quality.
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