I like that it is very simple for customers/clients or employees of companies who are having problems with their service providers. It allows them to post any issues they may have had from start till end-end so as we can easily track down what was happening at each stage. The only downside i found about this product has been its inability to give me more options when posting comments since there's not much customization available yet but hopefully will be able to do more once development begins! We're solving many problem by using work pro complaint manager which includes:- Tracking employee performance.- Keeping up good relationship between clients and services provider (employees). The ease of access from any location is my favorite part about this product. You can view your reports anywhere with an internet connection! I love that it's so accessible as well! There are no downsides at this time, but they do offer great training! This program has been very beneficial for our business because we receive constant updates via email or phone calls regarding issues users have had while using their products.