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Respond Review

3

Β·

Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.3
Customer Service, Complaint Management

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Description of Respond

Respond is a complaint management software help to capture and recognize customer needs and demands across single or multiple touch points.

Reviews

Global ratings 3
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Type of review

Revainrating 5 out of 5

Excellent communication tool for internal teams - especially if you're using Salesforce!

I've been using this product for over three years now with great success! The reports are easy enough that even my non-technical business users can manage them, which has helped our sales team communicate more efficiently at all levels of their organization (it helps us get ahead!). Nothing yet - but we have implemented other aspects in order improve its functionality such as reporting/data extraction capabilities so maybe there will be something new soon? But not many things actually needed…

Pros
  • Great data quality analysis tools available via custom connectors
Cons
  • None

Revainrating 4 out of 5

Great platform For Getting Feedback From Your Customers

Customer experience is king. I like that there is a great variety of channels to reach your clients. I wish there was a way to send a quick email to a client instead of waiting for them to respond on their phone. Try it out! It's so easy to use and all your clients can log in and respond to customer service issues. It's a great tool for solving customer service problems quickly. We have solved the problem of a lack of responses from clients. It has also helped to make our service more…

Pros
  • Mobile responsive design
  • Great feature set multiple channel support (email marketing tools)
  • Highly configurableEmail tracking & reportingA well rounded product offering most common features needed by SMBs.
  • Easy integration between platforms via API/webhook integrations
Cons
  • Slow loading times due mostly because its heavy JavaScript code base.

Revainrating 4 out of 5

Easy to use CRM system especially good support

I like how easy it was for us, as users without tech experience at all (myself included) - we simply needed someone with admin skills who could get up an running quickly! The fact that our issue tickets are automatically assigned when they're created makes life so much easier than having them hanging about in email threads waiting their turn before being dealt-with by one of my colleagues from another team within this organisation.It also meant everyone knew exactly what stage each ticket had…

Pros
  • Easy to use interface.
  • Very intuitive process flow charting system used during resolution steps along side workflows,
  • Integration is seamless between systems allowing me access information easily via web browser or mobile app whenever required
Cons
  • Not particularly well documented regarding functionality / features available