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Sparta Systems Complaint Management Review

3

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Complaint Management

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Description of Sparta Systems Complaint Management

Sparta Complaint Management solutions are highly flexible and integrate with your quality management system. Additionally, no matter your industry, our solutions automate and centralize your compliants intake process, so you're more efficient at handling and correcting customer issues to improve product quality and your brand reputation.

Reviews

Global ratings 3
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  • 4
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  • 3
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  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Review and Complaints Tracking System Used In Our Organization

I like that it is easy for us as an organization to use this software because of its user-friendly interface. The ability to have multiple users access their own data from anywhere in the world using mobile devices or computers makes things very convenient! There isn't much we dislike about this program but if there was something else, then maybe adding some other functions would be nice? We just recently started implementing complaints into this platform however since implementation has been…

Pros
  • Having instant accessibility through our website anytime so anyone can fill out forms regardless where you are located around the globe whether at home computer desktop /laptop etc..or phone device suchas smartphone app
  • Also quick loading time once submitted form saves progress automatically until approved manually without need reenter information again.Also great integration between CRM system , ERP systems
Cons
  • Some little things

Revainrating 5 out of 5

Great way to make customer satisfaction even higher

I like how easy it is for my employees (and me) when we have questions or concerns about something they've brought in from their customers - especially if there's an issue that needs immediate attention! There isn't much of anything i dislike but maybe just having too many options? It would be nice not only being able fix minor things right away BUT also getting feedback as well!! The benefits include less time spent tracking down information/answers which helps us keep up-to date quicker than…

Pros
  • Easy to use
  • Great customer support team who are always available whenever you need them.
  • Very helpful with resolving complaints quickly
Cons
  • Good but not great

Revainrating 5 out of 5

Great tool for tracking customer feedback

The ability to keep track of complaints submitted by customers is very useful for all levels within an organization in order to ensure that there aren't any outstanding issues or open tickets which may be causing some sort of delay in production timeframes. I have found this tool extremely helpful when it comes to tracking potential problems before they cause major delays/costs into projects, as well as being able to easily resolve these problems once identified. Not much has been said about…

Pros
  • Great customer support
  • Ease at starting out
  • Reliable services provided across multiple platforms
Cons
  • So-so