We have identified a faucet line leak problem. I called support and was asked to send a short video of the leak. Which I did, but the tech said he couldn't "see" the video. I submit a second video and verify that it is a real "video" file. But still got the same answer. What worries me is that I am a customer and I am telling you where the leak is coming from. My tech has confirmed that the problem is with the line filters, but the support team needs a video. Not impressed. For the price of a faucet, I expect better support and expect the device to start working out of the box. My technician had to change the filters to fix the leak problem. The blender looks great and works great. High pressure spray is very convenient for cleaning. Just beware of support
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