The knob to switch from plain tap water to filtered water is very difficult to turn. Additionally, if you use clean tap water, it comes out in a slow jet. When it's time to change the filter, I'll get rid of it. Update: After posting this I received a message from people in the UK to contact them and they gave me a reference number. When I contacted them and gave the number, the customer service representative asked me where I should send a new water filter to. No questions about what was wrong or anything like that, they just wanted to fix it. Got a new filter today, handle works great, water flow is good. Things can go wrong, but how people react is important. Upgrade to 5 stars.
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