Review on DooCTI by Vashod Reed

I like how easy it was for us as small business owners who are not tech savvy at first glance or even second look. The ability to use this software from anywhere makes life easier! We also love being able see our call volume trends through different times throughout the day so we can make better decisions about staffing needs - something most other softwares don't offer!! Sometimes when you hit refresh nothing happens but if i pause then resume my screen will show me what updates were done during those delays (which could be minutes).