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DooCTI Review

1

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Very good

Revainrating 4 out of 5Β Β 
RatingΒ 
4.0
Customer Service, Contact Center Software

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Description of DooCTI

Doocti is an application which integrate your communication channels with Your Helpdesk, CRM, and Other Key Tools. It is an application that provides a unified 360-degree view of the customer across all systems of record -- across your communication channels -- displayed in real-time to the customer-facing employee. Contact Details

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Type of review

Revainrating 4 out of 5

Great product and great customer service

I like how easy it was for us as small business owners who are not tech savvy at first glance or even second look. The ability to use this software from anywhere makes life easier! We also love being able see our call volume trends through different times throughout the day so we can make better decisions about staffing needs - something most other softwares don't offer!! Sometimes when you hit refresh nothing happens but if i pause then resume my screen will show me what updates were done…

Pros
  • Great features suchsas reporting capabilities & custom phone scripts
Cons
  • It's an all around excellent product