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1 Level
814 Review
55 Karma

Review on Trustfuel by Shree Carmean

Revainrating 5 out of 5

Great tool - even better Customer Success Manager

The ability to track all of our clients at once so that we can send them relevant information when they are in their contract term or have reached an upgrade date! It also has saved me from having to look through files every time I need something! Sometimes it will not display certain fields properly but otherwise it's been great! We've only had small issues with this product but those were quickly resolved by support/dev team! Make sure you understand how to use everything within the program as there isn't much help/documentation included unless you go looking, which most people won't do since everyone wants their first experience be awesome right? Keep an eye out for any bugs that occur because if you're like us and keep a close watch you'll know about them sooner than anyone else! All that being said, trust fuel (and customer success managers) solved all my problems with keeping track of contracts!

Pros
  • That i could simply click one button instead doing several things manually was very helpful!!! This allowed easy syncing between multiple sites without issue too!! Also allowing tracking across various platforms is super beneficial compared just using excel spreadsheets..plus more automation options exist now due its integration into Salesforce CRM system.which makes sense given SFX products' past relationship history wth sales force marketing