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Consilium Software Review

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Contact Center Software

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Description of Consilium Software

Consilium conceives , designs , develops , and delivers effective cloud-based and on-premise software for the Unified Communication & Collaboration (UCC) and Contact Center (CC) space. Since 2007 our Uniâ„¢ suite of solutions are continuously enhancing the performance of Enterprise customers and Service Providers

Reviews

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Type of review

Revainrating 5 out of 5

Consilio provides one solution and standardised platform when dealing

I like that it is easy to use, with good options available in terms of features/functionality as well user interface design / layout etc. There's nothing really bad about this product - but there could be more customisation around some aspects such as branding or even colours used within screens which can look quite similar across platforms from different vendors eg Microsoft Lync vs Cisco UCM softwares. We have been able solve many problems related to unified communications using consilus…

Pros
  • Easy integration into existing infrastructure
  • Capabilities are generally very flexible & adaptable.
  • Support team response times were always positive when encountered issues relating specifically their support services (eg technical questions)
Cons
  • Some disadvantages