CYF Quality Review

I like how easy it is to set up reports in this program. It's very intuitive and simple to navigate through all features. There are some minor formatting issues here and there but nothing too major. The customer support team at Cyf has been great! They're always quick to respond and helpful when you need them most. This program allows us to track our metrics easily so we can see what areas of improvement exist within our department. We've also seen an increase in engagement from agents which is