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Hornbill Service Manager Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.4
Customer Service, Customer Self-Service

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Description of Hornbill Service Manager

Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Hornbill is child's play. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version, without lifting a finger.

Reviews

Global ratings 2
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Type of review

Revainrating 4 out of 5

Great Software - Helps With Our Business Needs

Hornbill has been very helpful with all our IT needs. They are always available to help us resolve any issues we may have during the implementation stage. There isn't anything I dislike about Hornbill. We chose them because they were easy to implement, and had great support from their team. We will continue using hornbill for our day to day needs for our business. Security concerns. We have been able to address security concerns that we could not have addressed without the help of Hornbill. I…

Pros
  • Easy integration
  • Good customer service
  • Great product! Very useful.
  • Abilityto make changes at anytime when needed (even non SLA hours)
Cons
  • Not enough customization options within dashboard

Revainrating 5 out of 5

Flexible Service Desk Tool - Tried and Tested

The system has been able to handle all our needs within its limits without any problems or hiccups thus far! I have not come across anything as yet which was disliked by me about it but i am sure there will be things when we get into production mode for real world use cases where some features might need tweaking here ndthere; however overall everything seems good so far!! As mentioned above nothing really comes close with such ease of access from anywhere using this product. Its great tool…

Pros
  • Also helps provide better customer experience via quick response time whenever required ! Great Product !!
Cons
  • There are disadvantages