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iRates Review

2

ยท

Very good

Revainrating 4 out of 5ย ย 
Ratingย 
4.0
Vertical Industry, Hospitality

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Description of iRates

i-Rates is a hotel revenue management system for mid- and low-tier hotels.

Reviews

Global ratings 2
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  • 4
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Type of review

Revainrating 4 out of 5

Great product for managing revenue management solutions

The user interface is easy to use, the reporting tool is adequate and the customer support team is responsive. I wish there was more customization of reports and charts. We have been able to automate our billing process with this software. It has helped us increase revenues by over $10k/month (from 10% - 20%). This software requires some training as it's not intuitive at first glance. It also took me about 2 months to get used to the reporting capabilities. My biggest concern when we startedโ€ฆ

Pros
  • Also had good technical documentation & great service from account manager!
Cons
  • Limited functionality for exporting data

Revainrating 4 out of 5

Great support and excellent software!

Easy to use, easy interface with all major systems (POS/Payment Gateway), very good support after sales service from local office in Germany! The price of this software can be compared only against its functionality - it's not cheap but you get what you pay for!! I would like more flexibility when creating new rates or room types as well as some additional features that are available at other providers such as rate plans per day etc., which could help us better manage our business during peakโ€ฆ

Pros
  • Simple user friendly system; supports most POS devices out there along side payment gateway solutions too..also does multi currency processing so we don't need separate solution just because customer comes into US having different credit card than they do back home..Also has great reporting capabilities once data is entered correctly : )