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JSupportDesk Review

4

Β·

Very good

Revainrating 4 out of 5Β Β 
RatingΒ 
4.0
Customer Service, Help Desk

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Description of JSupportDesk

JSupportDesk is a web-based support desk software.

Reviews

Global ratings 4
  • 5
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  • 4
    4
  • 3
    0
  • 2
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  • 1
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Type of review

Revainrating 4 out of 5

Great tool if you're looking get out from behind your desk and automate some tasks

It's easy to use, it works great with our ticketing system (Pipedrive) so tickets are automatically created when an issue arises; we can see who opened/closed issues in real time which makes managing workloads much easier for us as managers ; I don't have any dislikes about this product at all! We've been using Supportdesk since 2011 without major problems or glitches - very happy customer here :). Automating workflows has reduced human error considerably by reducing manual processes that could

Pros
  • The user interface is excellent both visually &
Cons
  • Only drawback really was how cumbersome importing support ticket information from PipeDrive used too be

Revainrating 4 out of 5

Great Product For Customer Service / B2B Call Center

I like that it's simple to use, easy to navigate, and also very intuitive. It's really nothing that you can't live without! The only thing I dislike a bit about this product is that it doesn't have an option for adding custom fields. This makes it difficult to gather important information that we need every month. JSupportDesk has made my job as a manager much easier. We're able to track all of our client's issues in one place using this tool. It allows us to stay informed with the status of…

Pros
  • Easy interfaceEasy navigationCustomizable colorsGreat functionalityIntegration abilityInstant messaging capabilityHelp desk management integrationMulti lingual supportFast load timesDashboard reportingCustomer satisfaction trackingEase of access
Cons
  • Not helpful outside U.S.,Canada & UK locationsPoor telephone answering capabilitiesNo CRM features

Revainrating 4 out of 5

Great tool if you're looking get out from behind your desk and automate some tasks

It's easy to use, it works great with our ticketing system (Pipedrive) so tickets are automatically created when an issue arises; we can see who opened/closed issues in real time which makes managing workloads much easier for us as managers ; I don't have any dislikes about this product at all! We've been using Supportdesk since 2011 without major problems or glitches - very happy customer here :). Automating workflows has reduced human error considerably by reducing manual processes that could

Pros
  • The user interface is excellent both visually &
Cons
  • Only drawback really was how cumbersome importing support ticket information from PipeDrive used too be

Revainrating 4 out of 5

Great Product For Customer Service / B2B Call Center

I like that it's simple to use, easy to navigate, and also very intuitive. It's really nothing that you can't live without! The only thing I dislike a bit about this product is that it doesn't have an option for adding custom fields. This makes it difficult to gather important information that we need every month. JSupportDesk has made my job as a manager much easier. We're able to track all of our client's issues in one place using this tool. It allows us to stay informed with the status of…

Pros
  • Easy interfaceEasy navigationCustomizable colorsGreat functionalityIntegration abilityInstant messaging capabilityHelp desk management integrationMulti lingual supportFast load timesDashboard reportingCustomer satisfaction trackingEase of access
Cons
  • Not helpful outside U.S.,Canada & UK locationsPoor telephone answering capabilitiesNo CRM features