Description of RetentionEngine
RetentionEngine (powered by Bellwethr) is a dynamic cancellation experience for when your customers request to cancel their account or subscription. The only AI-powered retention tool, RetentionEngine prevents up to 41% of customer cancel requests.
Here's how it works:
1. Exit survey: you figure out what’s motivating your customers to cancel. Learning from your unhappy customers.
2. Cancel Resolution: Our algorithm predicts the offer or resolution most likely to retain that customer.
3. Pause Options: If the customer, they'll be given the option to pause their account.
4. Cancel Confirmation: One final attempt to retain the customer