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RetentionEngine Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.7
Customer Service, Customer Success Software

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Description of RetentionEngine

RetentionEngine (powered by Bellwethr) is a dynamic cancellation experience for when your customers request to cancel their account or subscription. The only AI-powered retention tool, RetentionEngine prevents up to 41% of customer cancel requests. Here's how it works: 1. Exit survey: you figure out what’s motivating your customers to cancel. Learning from your unhappy customers. 2. Cancel Resolution: Our algorithm predicts the offer or resolution most likely to retain that customer. 3. Pause Options: If the customer, they'll be given the option to pause their account. 4. Cancel Confirmation: One final attempt to retain the customer

Reviews

Global ratings 3
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Type of review

Revainrating 5 out of 5

Great product and quick implementation by staff

I like that it gives you options as far back in time goes so we can track cancellations from years ago! It's also easy enough for our team members who aren't necessarily "techies" but are able to use computers/phones just fine either way!! Nothing really at this point - would be nice if they had more features added over all though? We're tracking many different types of subscriptions through out website including free trial signups which allows us have great insight into how users interact with

Pros
  • Can easily export data
  • Good variety when setting up campaigns, very versatile.
  • Easy set ups & quick results (for most cases)
  • User friendly interface
Cons
  • Not bad

Revainrating 4 out of 5

Easy Cancellation Software: RetentionEngine

It helps us in keeping our database clean and also it has an option of sending reminder emails after a specified time period which I think is very helpful because sometimes we forget about those who have requested to close their accounts but they haven't actually done so yet. There are some problems with this software like how can you see all previous data that was saved? You need to log off from the website if you want to view them. And sometimes there's no way to delete records even though it

Pros
  • Easy interface
  • Intuitive navigation system
  • Ability To create custom reports.
  • Great customer support team available at anytime during business hours or weekends as well, 24/7 access via email etc.,etc
Cons
  • No ability / facility when deleting customers

Revainrating 5 out of 5

Makes keeping up-to date customer info simple

It was quite easy to incorporate into our product since it does what we need in one place instead of pulling records from several different systems like ours did before this solution came along. This has reduced time spent searching multiple sources to look for cancelled users so much that I don't think there's any downside as yet with regards how well things have gone but if anyone starts having issues please let me know because my company can probably help resolve them! We were constantly…

Pros
  • The team is very responsive, helpful & knowledgeable when needed
  • Their customer service goes above
  • and
  • Very professional organization overall!!!!!
Cons
  • It is hard to say