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Scotty Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.4
Artificial Intelligence, Conversational Intelligence

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Description of Scotty

Scotty is the Voice and Chatbot that automates your customer contact in- and outbound phone calls, chats and emails in any language and 24/7. Scotty comes as a pay per use, managed service model, with NO upfront investments for our clients. This makes it possible for Scotty clients to focus on their business and clients, while we take away typical technology and IT bottlenecks for them, therefore also reducing risks for them. Scotty will service our clients’ customers within a few days to a few weeks after go-ahead. Enabling our clients to bring relief to their operations fast, improve quality continuously, scale and grow fast, offer their services 24/7, in any channel and language. All this comes for our clients with great improvement and value potential. Also included in "the box", Scotty Insights: which gives Scotty clients real time dashboards with actual "business friendly" presented information about what their customers talk to them about, the quality of these conversations, what clients want and need from them. This information gives real time opportunity for Scotty clients to continuously improve their processes, offerings and customer dialogues.

Reviews

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Type of review

Revainrating 4 out of 5

Very helpful tool in lead generation

Great platform for making sales to customers who are on social media which I believe it's the key target audience of many SMEs (especially online). Not so easy to use but once you learn how everything works from filters to call flow automation all through its AI engine you get there! The chat bot is excellent at providing answers even if not programmed specifically into their system. If they have more options for customizing bots, then this would be way better, otherwise good as is. We started…

Pros
  • I like Scotty because it is very easy to use and the customer service is good too
Cons
  • Sometimes it doesn't work and this is very annoying

Revainrating 5 out of 5

Great software and even better service/support

The best thing about scotty was its ease of use for our team as well as their support system which helped us get up to speed quickly with this new tool very easily! I cannot think off anything negative at all so far while using it but we are still learning some things around how they want you setup etc when first getting started - however if there's something specific i'm not sure then let me know please!! We've been able to cut down time spent answering tickets by over 50% since adding Scottie

Pros
  • Fast response times, great customer service representatives who were always willing/able help out no matter what question came in even though sometimes busy themselves.and also easy way that allowed many users from different locations work together collaboratively during incident responses without needing any additional software packages installed beyond just having an internet connection is truly amazing feature wise compared other similar products
Cons
  • There are nuances