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Simplify Reality Review

4

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Customer Service, Help Desk

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Description of Simplify Reality

Simplify Reality is a powerful solution improving the customer service experience through Artificial Intelligence. Simplify Reality applies practical applications of machine learning and artificial intelligence to enhance customer experience, brand engagement and operational analytics.

Reviews

Global ratings 4
  • 5
    2
  • 4
    2
  • 3
    0
  • 2
    0
  • 1
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Type of review

Revainrating 4 out of 5

Very useful tool to track customer journey

We are using simpilare reality for our marketing team in order increase efficiency during campaigns management with multiple channels like email or social media ads etc.,it helps us have all data from one place which makes it easier than tracking different platforms individually as we used before (also its integrations). It would be great if they can add more features so that other teams will use them too - I think this could make their product even better! Tracking your campaign performance…

Pros
  • It's very easy to use and it's helpful to have everything in one place it's very easy to track and analyze data
Cons
  • I think they should add more features for other teams to use it it would be great if they can develop it more and make it better

Revainrating 5 out of 5

Great customer service & good technology

The support team at Simplify Reality are very helpful and willing to guide you through the process if you are unsure of how to use their tool. They have a wide range of features which allows for a lot of flexibility in your setup. The interface seems to be a bit clunky but it's possible to get used to it fairly quickly. Would recommend them to anyone looking for a tool which can do a lot of things for you. We are currently automating the creation of reports for our sales and management teams…

Pros
  • It provides much needed functionality such automation across fields/pages where we need something automated created every time an object changes (lead) great solution! In addition they provide customer service via phone call / email correspondence

Revainrating 4 out of 5

Very useful tool to track customer journey

We are using simpilare reality for our marketing team in order increase efficiency during campaigns management with multiple channels like email or social media ads etc.,it helps us have all data from one place which makes it easier than tracking different platforms individually as we used before (also its integrations). It would be great if they can add more features so that other teams will use them too - I think this could make their product even better! Tracking your campaign performance…

Pros
  • It's very easy to use and it's helpful to have everything in one place it's very easy to track and analyze data
Cons
  • I think they should add more features for other teams to use it it would be great if they can develop it more and make it better

Revainrating 5 out of 5

Great customer service & good technology

The support team at Simplify Reality are very helpful and willing to guide you through the process if you are unsure of how to use their tool. They have a wide range of features which allows for a lot of flexibility in your setup. The interface seems to be a bit clunky but it's possible to get used to it fairly quickly. Would recommend them to anyone looking for a tool which can do a lot of things for you. We are currently automating the creation of reports for our sales and management teams…

Pros
  • It provides much needed functionality such automation across fields/pages where we need something automated created every time an object changes (lead) great solution! In addition they provide customer service via phone call / email correspondence