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Spyglaz Review

2

Β·

Very good

Revainrating 4 out of 5Β Β 
RatingΒ 
4.0
Customer Service, Customer Success Software

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Description of Spyglaz

Spyglaz is a business intelligence platform that delivers key insights on churn.

Reviews

Global ratings 2
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  • 4
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Type of review

Revainrating 4 out of 5

A great solution if you want an email analytics

It's easy to implement, with a very friendly customer support. The dashboard is clear and well-organized, with good filters to help you focus on your specific needs. If you are looking for a tool that will keep track of what's happening in your customers activities, this one is perfect for you. I didn't find any issues when implementing it. We were able to monitor all our customers interactions (email delivery, clicks). It was extremely useful in identifying which channels are the most…

Pros
  • The easy and friendly dashboard, the filters to focus on specific activities and the clear and well organized filters
Cons
  • The support was very friendly and very effective

Revainrating 4 out of 5

Great product and easy implementation

The ease of use, it's very intuitive to create dashboards with this tool so you can understand your customers behaviour better than ever before! It also provides reporting features which are really useful for any marketing department in helping them make decisions regarding their customer retention strategy as well improving overall performance metrics within an organisation. Nothing much at all - I would say some minor bugs here or there but nothing majorly annoying either way its been great…

Pros
  • The dashboard creation and reporting tool are great, it has a very easy to use interface and a great amount of options for customisation
Cons
  • The system is a bit slow, but it's not a negative thing at all it's actually quite a good thing as it shows they have a lot of users and hence a large amount of data being processed to make these dashboards