The ease of use, it's very intuitive to create dashboards with this tool so you can understand your customers behaviour better than ever before! It also provides reporting features which are really useful for any marketing department in helping them make decisions regarding their customer retention strategy as well improving overall performance metrics within an organisation. Nothing much at all - I would say some minor bugs here or there but nothing majorly annoying either way its been great using spyglass over our previous BI solution (which was more expensive). We have seen significant improvements since implementing spylas into my team & clients who previously had no idea what we were talking about when discussing analytics/BI now know exactly how they should be approaching these services from us!!
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