Description of Zoe Chat
ZOE is a powerful enterprise chatbot platform that can automate multiple business processes, thereby reducing turnaround time drastically and vastly reducing company expenditure.
ZOE is not a chatbot. It is a conversational AI.
A chatbot is pre-programmed to answer a set of questions and its close variations. Any deviation from the predefined set of queries and the chatbot will be of no use.
By contrast, ZOE is equipped with machine-learning. The more time it spends chatting with your prospects, employees or clients, the more knowledge it gains about your industry, your enterprise and your sales pitch.
Its training algorithms are designed to detect the subtle nuances and contextual idiosyncrasies of languages and their dialects. With time, ZOE masters the colloquialism in any conversation to deliver an authentic tone and response indistinguishable from any human interaction.
ZOE can carry out thousands of individual conversation-threads simultaneously without a glitch. This saves a humongous amount of time and money training and maintaining personnel to generate leads or cater to customer service.
It can attend to your prospects or customers 24X7. Never mind geographies or time zones – ZOE will be hard at work furthering the best interests of your business while you are fast asleep.
ZOE is a state-of-the-art secured application. It comes equipped with the best safeguards that the industry has to offer. Any information that you share on this platform is safe and secure and for your eyes only.
Busy to take our call? ZOE will patiently wait for your time. It can also schedule a meeting for later to suit your convenience.
ZOE does not have a bad day. Ever. It is always ready to indulge in some witty and humorous small talk about the weather or the prevailing state of politics.
ZOE is capable of reaching out to interested parties across channels. Be it via email, IoT, SMS, social messaging, handwritten notes or even voice calls, it will deliver your message. It is also compatible with the leading enterprise management systems used across industries.
Last but not least, ZOE is incorporated with a sentiment analysis tool that can sense the disposition of the person it is chatting with. If the conversation causes any form of exasperation or irritation, the AI bot can instantly transfer the call to a human agent for better engagement.
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