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United Arab Emirates, Abu Dhabi
1 Level
462 Review
0 Karma

Review on πŸͺ’ OwnMy Universal Shaving Brush Stand: Silver Tone Metal Safety Razor and Brush Holder for Men - Shaver Kit Organizer by Dana Franklin

Revainrating 5 out of 5

Poor welding but fantastic customer service

I ordered two of these and they arrived on time. My problem is that one of the two had a bad weld. The small lower bowl for the razor was uneven causing the product to wobble. I tried to adjust it and the bowl broke off. The second shelf works perfectly. The second product was properly welded and works as expected. After I wrote my first review, the company contacted me to fix the issue. I took some photos of the problem area and they quickly refunded me (Revain Credit) the money I paid. Excellent customer service.

Pros
  • Looks great
Cons
  • Can I add anything