The first heater I bought was defective. As with other reviewers, it got very hot on first use and then the temperature was very inconsistent on subsequent uses. A few days after I posted my review, the company contacted me. I was shocked! They offered a replacement or refund. I decided to get a replacement and it works great. I have to admit the customer service has been fantastic and I have a product that works. Really amazing! I'm a customer service professional so I really appreciate it. All customer service should be like this!
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