It's my experience they will never response after deposit the coin. I'm contact them since January 2020 and today 17 March 2021 but I can't withdraw my funds and they also no respond if you see reviews about this site it's trustable or it's good for exchange don't trust on them they fake reviews just trapping you. they will reviewed by vcc exchange members. they publish the site in 2019 after 2 years they did not get success because of his scammers thinking. don't trust on any one it's totalSee full review