This was one of the first exchanges I set up. It was a straight forward process with step by step instructions. Using the desktop website is simple and easy to navigate around. The App is even better I can exchange deposit withdraw and trade on the go. I had a log in issue when I changed mobile phone. I emailed them and the responded swiftly and after a few emails I was back on the App and happily trading again. Can't praise this exchange enough. See full review