
When I first received the pillow, it had a very bad smell, but it was gone after a month. The coolness was initially excellent, but after a while it also went away. The comfort got a lot better after a month, it was hard at first, I think it's like a bed that has to wait thirty days. Overall it's ok but I basically bought it for the cool part and it doesn't cool at all but the neck support is good and comfortable just needs a bit of a wait. UPDATE AFTER THREE MONTHS My head and neck hurt a lot. My neck hurt a lot more and I had a bad headache, I realized it was a pillow that was going to flatten out even more and no prop should stop using it. I have not been able to return it for more than 30 days. Very disappointed.

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