Originally I had a 10 cup HB coffee maker. We have upgraded to this 12 cup version. I've had this coffee maker for a little over a month now. Cons: - My biggest annoyance is that the coffee spills or leaks EVERY time you pour it. Always dribble! This is a big downgrade from the 10 cup version. The thermos does not have a button on the handle that you can press (open) when pouring. Basically, the pan stays open all the time. Pros: - I like the front loading water attachment (much better than the 10 cup rear loading version) - Coffee stays hot for hours after brewing - Simple buttons and interface - Easy cleaning Overall, I cannot recommend this coffee maker. HB didn't do their quality homework when pouring coffee for this one!
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