We always order backup so we don't have to wait for it to run out when it runs out. I wanted to add a new one and it was folded in such a way that the top of the card was cut off. I had to unroll half of the ribbon before it printed properly. Because we've waited so long to use it, the window for a replacement or refund is now closed. Not sure how to fix this for the future but not happy at the moment.
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