I like how easy it is to use - no prior knowledge required! The reporting functionality is very powerful with many ways to create custom reports. I wish there were more templates available for some sections. There are not enough templates in the report section that is new since v8 release. This has been an issue in past versions as well but maybe they have added additional templates over time? It's hard to tell because we haven't used them often enough to know what ones aren't missing. Using this product daily I'm able to provide accurate data about our processes and help identify opportunities to improve.
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