It's easy to use for newbie marketers as well! The support team are also very helpful in resolving any issue we have with our account or products that they offer (like Leadpages). Sometimes it takes longer than expected before your request goes through but this isn't anything against SLD - I think sometimes things get lost in translation when sending an email from Canada so maybe try using another method? We've been able to grow subscriber list by over 1000% since implementing leadpages into our business.