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Randolph Iglesias photo
Mongolia, Ulaanbaatar
1 Level
679 Review
35 Karma

Review on πŸ‘œ Wenger Granada Pro 15.6-Inch Padded Rolling Laptop Bag: Ultimate Travel Companion for Laptops, 13.8 x 16.5 x 9.8 by Randolph Iglesias

Revainrating 2 out of 5

The manufacturer says that this is a fake

I bought it at the end of last year and have used it several times. After probably 5 or 6 rides the handle didn't go away on its own, I had to press one of the buttons on the side. So I contacted the manufacturer for a warranty repair. They started asking for pictures of the tags and labels that should be in the bag to prove it was real. Neither of them existed, so I couldn't have it repaired under warranty. When I contacted Revain to explain this, the foreign support person just couldn't understand what I was saying and kept telling me to contact the manufacturer. Finally, after an hour of persistence, they accepted the return.

Pros
  • There is something inside
Cons
  • I will write later