I was very grateful and happy to be able to purchase high yield True Image compatible replacement cartridges for my new HP laser printer. The cartridges that came with the printer lasted 2 months. It would cost me almost $1,000 to replace (when buying the High Yield)! I saved over $800 by purchasing True Image! They came with all the tools needed to extract the required chip from any original cartridge: a pair of cutters and tweezers. Without the original chip, there is no compatible replacement. The technique of removing the chip and installing the replacement was very simple and straightforward. The chip is very small. Installs all 4 cartridges, but with difficulty. Magenta was not recognized by my printer. So I tried flipping the chip, reinstalling, checking, rebooting, etc. I called the tech support that was available and they were very nice but couldn't find a solution. I was about to give up, it was midnight and I had to use the printer to print (it won't work with an unrecognized cartridge) and I had to run out and buy an HP cartridge the next morning. Then I got the idea to stick the chip to the plastic mount with a piece of tape. Voila! That worked! I don't know why as I didn't see any movement for the tape to prevent. But now it works great, has worked for the last 3 months. Same quality as the HP cartridges I replaced.
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