I like that it is simple to use and has all the essential features needed in an office management software. I don't think there are enough customization options available but they are constantly being improved. This software is easy to train new users and keep up with the changes. There are many tasks that can be completed by virtual assistants. It helps me stay organized when it comes to managing my time and projects. It's easy to use with all your employees because it is accessible from anywhere in our organization at anytime of day or night! I wish there was an option where we could send out mass emails when needed without having everyone log into their email accounts separately but that might be too much work? We love how quick this service has been able fix issues within minutes instead waiting days/weeks like other companies do sometimes (even though they have great customer support as well).