I originally gave this gun a star thinking it was dead when it arrived but I called Hasbro customer service and found that the Door above is where you access the bullets even slightly open, there is a safety feature which they don't mention in the manual that prevents the weapon from being switched on. We first tried three battery packs and even requested a swap from Amazon, but I decided to call Hasbro to see if there was anything I could try before swapping the gun. They said to open the access door all the way and close it tightly and that should solve the problem. It was like this. So if your gun seems dead try this solution and hopefully it works for you. However, the weapon still only gets 4 out of 5 stars because it is not powerful enough and does not shoot as far. But my son still loves it, and at least the bullets don't hurt when they hit you.
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