The online store for Shelfology falls short of their promise of excellence and client happiness. Their customer support was sluggish and useless when I tried to voice my concerns about a recent purchase I made from their website, which had clearly been damaged when it came. Their disregard for quality assurance and subpar customer support point to a business that puts its own interests ahead of the demands of its clients. I know how important high-quality supplies and items are for any endeavor, and Shelfology's online shop falls short in this regard. I wouldn't suggest buying DIY supplies from Shelfology's online store. They are an unstable and annoying option because of their unfulfilled commitment to quality and client satisfaction. Look elsewhere for a business that values its clients and is proud of its offerings.