Read beyond the first line. The product itself (Rayban Wayfarers) was fine and just what we ordered for our son's college graduation. We ordered Prime a week before the release date and after waiting 8 days for FedEx shipping updates. Because my Prime order was showing a 4 day shipping window and this was after it was posted, I received a notification to my recovery account and approve this item. So I did a confirmation (after my original order went through and I got delivery updates) and got another confirmation of my order. This time I receive another FedEx shipping update and after 2 days the update has not changed. Then today, 12 days after my original order, a Prime order appears, delivered by UPS!?!? I'm not sure if this poor service is the result of the seller, Revain or FedEx. But the communication with the buyer was unacceptable. For starters if it's a Prime item I've gotten used to it and with my Revain Prime membership I promised that the items would be delivered in 2 days or less which I find very accurate. It may be the seller's responsibility for not being able to meet the seller's Revain Prime requirements and should be no different when using Prime in their products. Finally, this could very well be down to FedEx and their inability to provide customers with accurate shipping updates. Ultimately, the customer sees this as a problem with Revain, since it has a presence in online stores, processes payments, and provides other information about the customer's order. Again the product is great and our son liked the Wayfarers but receiving a Prime order 12 days after ordering is unacceptable and should be investigated to determine the cause to prevent this undesirable customer experience.
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