The support team has been very helpful with questions I have had, even providing advice to help resolve issues when needed. All of our sites are now served through universal cloudflare and it makes things so much easier for us as an ISP/CDN provider. We would like more control over bandwidth but that can be worked around by using traffic shaping which gives you better metrics than just throttling everything down. CloudFlare provides all of this service at no extra charge (and we do not need any additional servers).