I like how easily you can customize your templates as well as add new features at any time. The customer support is also great! They're always willing to help out and answer questions or make suggestions about what could be done better. It's not very easy to find someone who knows everything there is to know about this software. There may be something you've never thought of before but it would take a long while to figure it all out yourself. This was my first experience using crayon - so far I have been extremely happy with the results.