This product works great. It automatically resets when my wired internet goes down and allows me to turn it on and off remotely if my internet is working but the other device isn't. That's exactly what I bought it for and up until this week it was doing what it was supposed to do. Yesterday the firmware could not be updated and the device was locked. I emailed the company and, to my surprise, received a response within a few hours. Nothing could be done and I expected to have to send it back and wait a couple of weeks for a replacement/repair. Instead they took my credit card number, blocked the cost of a new switch and shipped a replacement which I would receive in 2 days. All products fail from time to time. These guys really hold their own when that happens.
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