The customer service is awesome! They go above & beyond for you, which I appreciate. We had an issue with our old computer hard drive not being recognized by the software. Within minutes of contacting them, they were able to get us up & running again (and we didn't have to pay any additional fees). They went out of their way to make sure we were happy every step along the way. There was never anything negative said about the process or the team - everything was great from start to finish! Would 100% recommend this service! You won't be disappointed. This service provided peace of mind when disposing of computers/hard drives at my previous employer.