It's quite easy using this program as there are lots more functions than I would have thought possible given my limited experience with it! There should be at least 1 training session before we can use these tools effectively but they do help you get up speed quickly so that isn't too much hassle really either!! We're managing quotes/orders through Salesforce which has made things super quick once our reps put in their information rather then having them fax or handwrite anything out. The best thing about the software is that it is very user-friendly and easy to navigate. It also has a great team of support. I also like the fact that the software is compatible with other software and other third party providers. The software is not flexible enough to allow customization in some cases. I would say that the software is pretty good. We have used the software to create the quote for our clients.