Review on 🐠 Enhance Your Aquarium with the Current USA 18"-24" Satellite Plus PRO LED Light by Angela Ryg

48-60 inch light looks good, has great features and great potential, but I had certain quirks. the issues that made this purchase a 1 star for me. First, two design flaws related to the ramp. Inexcusable is a morning buildup, beginning out of darkness (or moonlight) with a bright white flash before accumulating. The whole point of ramping isn't to shock the fish, but "camera flash" does just that. That's a huge design flaw. Another problem I ran into is that the ramp times (up or down) are actually only 2 minutes, not 15 as advertised. It builds up to 15 but starts and ends very quickly, not evenly. Why not make it brighter or darker for 15 minutes? The second issue is that the light I received was clearly a previously returned item. My first clue was that the box was bulged upon arrival when the box was pushed back inside. Also, all the black zip ties attaching the block to the box have been cut and loosened on the inside. The flashlight itself had 3 "grease" spots on the cap which left discoloration on the metal and plastic on the back even after cleaning. A noticeable scratch on the hood of the device. I could only guess how old he was and if he would have problems. I could return it but decided to find out the age by contacting customer service. This is my third big problem. I've called and messaged them three times a week (the message ironically says they will reply within 24 hours) and I've also messaged them directly on their contact page on their website. A week for a response is not acceptable and I only received this response because I expressed my anger and was about to return the product. Then I started seeing all the reviews from others who had similar customer service issues. They responded after a week but when I asked a follow up question they never responded. It was a month ago. Unacceptable. I'm not sure how any company can be successful (or in business) these days without proper customer service. If it were just minor flaws this would be a 4 star rating. Used item tears off 3 stars. Lack of customer service makes this a 1 star.