The product itself I do not have much experience yet, but wanted to give a feedback of the customer service. I got the pair quickly, but one of the items had slightly different material. I sent a message to Dark Iron to notify, not to return nor complain, just to inform the manufacturer of possible quality issue. They replied immediately and send me, not a new item, but new pair of straps. I was impressed and I'm very happy for the service I got. The product itself feels very good and only time shows how it works on heavy loads. I'm very satisfied.
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