The ability to create custom reports with very little effort is great! I like that it's easy enough so anyone can use this without having extensive training/knowledge in Excel or other formats. It would be nice if you could save some time by being able to skip steps when creating new filters but overall not much at all really dislike anything about using Highland as an analytics tool - just wish more people used them because they are definitely worth checking out! Tracking data from multiple sources (internal & external) within one dashboard has made my life easier since implementing Highlander 2 weeks ago!! I like being able to see the whole process from the beginning to completion. It is very easy to get lost in the details and lose sight of the big picture. Also, the software is not very intuitive. Highland does not provide a clear tutorial for how to use their software. We used Highland to design a website for a non-profit. There were a few problems but were able to get them resolved with their support team.