I like that it is easy to integrate with third party systems such as CRM's for sales people or project management tools etc. It also has multiple modules which can be used independently so you do not need an entire suite if only one module will suffice in your situation! Very helpful when trying to use this product internally at my organization but needing someone external who knows how best utilize their features/toolsets outside our internal environment (i'm using Salesforce!). The customer service side could improve - sometimes responses take days after sending them email inquiries while support tickets are closed within 5 minutes by default without having made any requests from anyone involved in taking care of those issues- just waiting patiently until they get back online again :) This helps me keep track what we have completed versus yet unstarted items related solely to projects / business development efforts across different departments here inside out organizations. The ability to create my very own Data Site with all customizations that I need for any given situation is what really sets this solution apart from others! It's been so easy just using their drag-and drop interface as well as creating multiple tabs in one module within seconds (without even having to write code). My team can collaborate at lightning speed without writing actual documents or editing hard copies which would be time consuming especially when we have 15+ people involved!!